Professionalism Everyday



Committed to providing quality, courteous and professional life safety
and public services.


The Town of Manchester Fire - Rescue - EMS Department will set the standard of excellence for the Fire Service in the ranks and in the field, by defining rather than chasing the future.


Customer Service - Our internal and external customers constitute our number one priority. We treat our customers with respect and dignity in our efforts to address their needs. We care for our customers as if they are members of our own family.

Teamwork - While individual effort is valued, the Departments' long-term success will be the result of teamwork. We encourage respect and incorporate valid team input.

Progressiveness - We will pursue advancement opportunities in education, standards, technology and trends within the dynamic environment of the fire service.

Safety - Safety is the cornerstone of our organization's foundation. It is an attitude we embrace in belief and practice.

Professionalism - We value an organizational culture exemplified by accoutability, compassion, dedication, honesty, integrity, leadership, pride and respect.



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Town of Manchester, Connecticut
41 Center Street
Manchester, CT 06040
(860) 647-5235

2012 Digital Cities Winner
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